Customer Service

Shipping

Within Australia we deliver all our orders via Australia - Express Service for FREE for orders over $100 AUD. If orders are sent before 1pm (Eastern Standard Time) on a business day, it will be sent on that day. We try hard to deliver your order within 2 days but it will be longer if you live in a remote area.

Australia Post Express Post Service, guaranteed next business day delivery within the Express Post Network. The express post network covers over 80% of Australian business addresses, residential addresses and private boxes. Delivery outside the network will take place as fast as possible using transport links that are available. We are based in Victoria (postcode 3280) and if you require a more detailed delivery information of the Express Post Network then you can use this link. https://auspost.com.au/business/shipping/domestic-shipping/express-post

If goods are damaged or lost in transit then we will take responsibility for this. This rarely happens and we will deal with Australia Post to sort out any problems. Please notify us for a return of damaged goods or if your goods have not arrived in a reasonable time frame.

If you are an international customer then we can send goods to you. You will be charged all postage costs associated with delivery and be responsible for any input duty or sales tax appropriate to you country. The Australian Goods and Services Tax will not be charged to you.

Out of Stock

We will be updating our stock levels on a regular basis but there may be occasions that someone has purchased the same garment that you have ordered at the same time. We also have a shop front that some items will be displayed in. The item that you wanted may have been purchased by a customer in our store before we have had time to update the stock level in the website. If this happens we will notify you within one business day and advise you of the revised delivery time if a re-order is available. If we cannot re-order we will immediately advise you and refund your money.​

Pricing

​All our prices are in Australian Dollars (AUD) and include the Australian Goods and Services Tax (GST).